- Travis County Health & Human Services Public health department 100 N Interstate 35 Frontage Rd #2000 · (512) 854-4120
- Baptist Community Center-2000 E 2nd St (512) 472-7592 “Assistance with $25 on utilities and give fruits and bread”
- Catholic Charities of Central Texas-1625 Rutherford Ln Opens 8:30AM · (512) 651-6100
- Green Doors-1503 S IH 35 Frontage Rd ⋅ Opens 9AM· (512) 469-9130
Living Transparent Inc. will assist with rental and food assistance.
In response to the severe cold weather and its after effects, the City of Austin is partnering with multiple governmental and public agencies to provide critical services to the community. You can also find the latest updates through the City of Austin’s
FEMA assistance available for severe winter storm
Travis County residents seeking to apply for individual assistance for losses can register online at DisasterAssistance.gov or call 1-800-621-3362 or 1-800-462-7585 TTY. More information is available in the FEMA press release.
SNAP Benefit Replacements Due to Winter Storm
Recipients who lost food and/or their Lone Star card in the winter storms can apply for replacement food benefits for both regular Supplemental Nutrition Assistance Program (SNAP) allotments and SNAP emergency allotments provided in response to COVID-19.
SNAP benefits recipients are encouraged to request replacement benefits through one of the following options:
- Dial 2-1-1 and select option 2.
- Download and complete Form H1855 (Affidavit for Nonreceipt or Destroyed Food Stamp Benefits),
- Once completed, the form can be faxed to 1-877-447-2839, or
- Mailed to Texas Health and Human Services Commission, PO Box 149027, Austin, TX 78714-9027.
Recipients have until March 31 to request a benefit replacement.
For more information on disaster assistance, visit “Receiving Disaster Assistance” on the HHSC website.
- All sites will provide free water on a first come, first served basis, while supplies last.
- We are asking that water allocations at these sites be reserved for those who have not been able to purchase or boil water.
- Please have your trunk open or your doors unlocked so volunteers can place water in your vehicle promptly.
- If you are on foot, we recommend that you bring a cart or carrier large enough to hold one case of water.
Demand at Austin-Travis County water distributions sites continue to decline with the end of the boil water notice, and the restoration of service to most Austin Water customers. Distribution sites are being consolidated.
The following site will be open Friday, Feb. 26 at 9 a.m.:
If you are driving a vehicle, we ask that you have your trunk open or have your doors unlocked so that volunteers can place water in your vehicle.
If you are on foot, we recommend that you bring a cart or carrier large enough to hold 1 case of water. With the increased use of bottled water, we ask residents to recycle all single-use plastic bottles and jugs instead of throwing them in the trash.
Please visit Capital Metro “Winter Weather Service Update” for information on routes to select distribution sites.
Supplies will be limited to one case of water per household.
Please recycle all single-use plastic bottles and jugs instead of throwing them in the trash.
Austin-Travis County will be providing meals to those with critical need through mass distribution and home delivery. Contactless curbside food and water drop off is available for vulnerable populations. If you are a home-bound Austinite experiencing food insecurity, you can request a drop-off by calling the ADRN hotline at 512-806-0800.
Food Distribution – Millennium Youth Complex – Feb. 25 & 26, Noon- 8 p.m. (while supplies last)
- Feb. 25 & 26, Noon – 8 p.m. (while supplies last)
- 1156 Hargrave St, Austin, TX 78702
- Drive-thru preferred; Walk-ups accepted too
What’s Available: Meals Ready to Eat (MREs), water, and other donated supplies.
- MREs are meals that can be consumed without the need for cooking or heating. They are being provided by the Red Cross.
- One case of water will be distributed per vehicle/pickup.
Please follow COVID-19 social distancing safety protocols, including wearing a mask.
- AISD – food and water distribution for children and caregiver
- Central Texas Foodbank also has resources for finding food in the community. Please visit their website for more information.
- Shower and laundry services
Water Outages and Services
Austin Water has lifted the boil water notice for all customers.
Residential customers may return to regular indoor water use. To report an issue or for more information, visit:
- Austin Water Online Issue Report Form (available in English, Spanish, Vietnamese, Simplified Chinese, Arabic)
- Additional information on Austin Water services can be found on the Austin Water website.
If pipes at your home or business have burst, stop water waste by turning off your water at the property-owners cut-off valve. If you are unable to locate your property-owners cut-off valve or if it won’t work, then call Austin Water at 512-972-1000 for assistance with turning off your water. Austin Water remains available to take calls regarding customer service questions, but lines may be busy due to high demand. The online form is the easiest way to get us information.
Energy and Power
Austin Energy is currently reporting 100% service restored. For the most up-to-date information, go to:
- Map of current outages
- To report Electric Outages call 512-322-9100 or go to Austin Energy’s outage reporting site
- Click here to get outage alerts
- For additional updates on Austin Energy services, go to the Austin Energy website or follow us on Facebook or Twitter
If your area is serviced by a utility provider other than Austin Energy, please reach out to that utility.
- Bluebonnet Electric Co-op: 800-842-7708 or bluebonnetelectric.coop
- Oncor Electric: 888-313-4747 or oncor.com
- Pedernales Electric Co-op: 888-554-4732 or pec.coop
Natural Gas Providers
- ATMOS Energy: 888-286-6700 or atmosenergy.com
- CenterPoint Energy: 800-752-8036 or centerpointenergy.com
- SiEnergy Natural Gas Service: 888-468-7007 or sienergy.com
- Texas Gas Service: 800-700-2443 or texasgasservice.com
Emergency Repair Resources
The City launched Austin Emergency Repair Resources (austintexas.gov/atxrepairs) to help local residents and business owners find information about plumbers, electricians and other contractors; code compliance and service requests; the City’s emergency permitting process; homeowner’s funding assistance; and federal and local assistance programs. Austin’s business community partners have come together to provide emergency contractor resources. These lists are linked on the Austin Emergency Repairs Resources page and consist of local contractors who specialize in plumbing, fire protection, HVAC and utility repairs. They are available now to serve the community for freeze related repairs.
The Development Services Department has established a webpage for emergency permitting repairs information for answers to questions about safety while conducting repairs, which work types require a permit or not, and how to proceed with permitting for an emergency repair. Residents and contractors can also call our emergency repairs permitting hotline at 512-974-1500 or live web chat, both are operational Monday through Friday from 8 a.m. to 5 p.m.
Debris Clean Up
Austin Disaster Relief Network and Texas voluntary organizations are collaborating with the counties of Bastrop, Hays, Travis and Williamson to include the cities of Austin and Round Rock in a massive cleanup effort. This effort has begun today and residents in these areas can call the crisis clean up toll free number at 1-800-329-8052 for assistance in clearing their homes and removing debris.
The “Crisis Clean Up” line will operate Monday-Saturday, 9 a.m. – 8 p.m., and Sunday, 1 p.m. – 6 p.m. Homeowners can register for assistance through the “Crisis Clean Up” number until Tuesday, March 2. You can also visit the “Crisis Clean Up” web page.
For Austin Resource Recovery customers wishing to remove large tree limbs, please cut tree limbs to any size between 5 feet to 15 feet in length and stack them at the curb no higher than 4 feet. Call 3-1-1 to schedule a storm debris collection.
If your home was damaged due to a broken water pipe, downed tree limbs, or other winter damage, contact your insurance company or agent to file a claim as soon as possible. These tips will help make the process go smoother:
Make a list of damaged property. Take pictures or video of the damage. Don’t throw anything away until your insurance company tells you to.
Take steps to protect your home from further damage. Turn off the water and cover broken windows and holes in your roof if possible. Save all receipts. Your policy may cover these costs.
Try to be there when the insurance company comes to inspect the damage. If you can’t stay in your home, leave a note with information on where you can be reached.
Keep a list of everyone you talk to at your insurance company. Be ready to answer questions about the damage.
Ask about additional living expenses. If you can’t live in your home due to the damage, your insurance policy may pay for some of those expenses.
Courtesy of the Texas Department of Insurance
Current weather conditions have impacted transportation services.
- Latest information on roads and highways:
- For Capital Metro Service:
- For Austin Airport:
Austin Public Health (APH) has resumed appointments for COVID-19 vaccine clinics. To find the latest updates on testing and vaccine sites, go to the Austin Public Health COVID-19 webpage.
Cold Weather Shelters
- The Palmer Event Center continues to operate at capacity and cannot accept new guests. Guests are receiving services to help them transition out of care.
- Churches operating within the network of Austin Disaster Relief Network (ADRN) which can be found on the ADRN Winter Storm Shelters page here. ADRN has set up 1-800-329-8052 for those that need help with debris and clean-up efforts. If folks need other assistance, they can call ADRN’s Survivor Hotline at 512-806-0800.
Update: February 23.2021